IMPORTANT INFORMATION
Return Policy & Shipping
Please read our return conditions and shipping schedules carefully to ensure a smooth shopping experience.
Return Policy
We accept product returns under the following conditions:
- 01 Returns must be requested within 7 days from the date the order is delivered.
- 02 Customers are required to provide a one-take unboxing video as proof of the item’s condition upon arrival.
- 03 Customers must present proof of purchase (invoice or receipt).
- 04 Items must be in original condition: unworn, unwashed, undamaged, with no stains, and with all original tags and packaging intact.
- 05 Customers must contact our admin team via WhatsApp first for confirmation and return instructions.
- 06 All return shipping costs are fully borne by the customer.
Customer Service
Operational Hours
Mon – Fri: 09.00 AM – 06.00 PM (GMT+7)
Saturday: 09.00 AM – 12.00 PM (GMT+7)
Sun & Public Holidays: Closed
Order Processing Cut-Off
- Orders placed before 16.00 PM will be processed and shipped on the same day.
- Orders placed after 16.00 PM will be processed and shipped on the next business day.
Shipping Information
Regular Shipping Schedule
Mon – Fri: 09.00 AM – 06.00 PM (GMT+7)
Sat, Sun & Holidays: No shipping
⚡ Same Day Shipping Policy
- Must be placed before 13.00 PM.
- Orders after 13.00 PM processed next business day.
- Note: Orders placed on Sat/Sun with same-day shipping will be shipped on Monday.
- Orders on public holidays processed next business day.
