SUPPORT CENTER
Frequently Asked Questions
Have questions? We’re here to help.
Browse through the categories below to find answers.
Payment & Checkout
What payment methods do you accept?
We accept bank transfers, e-wallets, credit/debit cards, and other payment options available at checkout.
Do you offer Cash on Delivery (COD)?
No, we do not offer Cash on Delivery (COD) at the moment.
Do you provide invoices for every order?
Yes, invoices are automatically sent via email or WhatsApp after checkout.
Shipping & Delivery
How long does shipping take?
We currently offer domestic shipping only. Orders typically take 2–5 working days, depending on your location.
How much is the shipping fee?
Shipping fees are calculated at checkout based on your delivery address and selected courier.
How can I track my order?
Once your order has been shipped, you will receive a tracking number (resi). You can track your order through the Order Tracking menu on our website.
What if my package hasn’t arrived yet?
Please check your tracking number via the Order Tracking page. If delays occur, contact the courier directly. If you need further assistance, our team is happy to help.
What happens if the courier loses my package?
Please contact us with your order number. We will coordinate with the courier to investigate and resolve the issue in accordance with their policies.
Orders & Changes
Can I change or cancel my order?
Order changes or cancellations can only be made before the order is shipped. To modify your order, you must cancel the existing order and place a new one.
Can I change my shipping address after placing an order?
Yes, but only before the order is shipped. Please inform our admin as soon as possible.
Returns & Exchanges
What is your return & exchange policy?
You can read our full return and exchange policy here: Click Here
What should I do if I receive the wrong item or size?
Please contact our admin immediately with your order number and an unboxing video.
Product & Sizing
What size should I choose?
You can refer to our Size Guide available on each product page. If you’re unsure, feel free to contact our team for assistance.
Are your products true to size?
Most items follow standard sizing. Please refer to the Size Guide on the product page to ensure the best fit.
Do you restock sold-out items?
Not all items will be restocked. We recommend purchasing promptly and following our social media channels for restock updates.
How do I care for my clothes?
Care instructions are available on each product page. Following these guidelines will help maintain product quality and longevity.
Gift & Special Orders
Do you offer gift packaging?
Yes, gift packaging is available as an add-on at checkout. Options include a gift box, ribbon, and greeting card (additional fee applies).
Do you offer pre-order items?
Yes, we offer pre-order items. Pre-order schedules, shipping timelines, and updates will be announced on our website and social media.
Do you accept bulk or custom orders?
Yes, we accept bulk orders and custom orders (customization is available for bulk quantities). Please contact our admin for further details.
Membership & Partnership
Do you offer a membership or loyalty program?
Not yet, but stay tuned for future updates on our official channels.
Can I collaborate or partner with your brand?
Yes, we are open to partnership and collaboration opportunities. Please reach out to us through our official contact channels.
