Faqs

Order processing takes 2-5 business days. Shipping times will vary depending on your location and the shipping method you select at checkout. Once your order ships, you will receive a tracking number via email.

Orders are processed quickly, so changes or cancellations are not guaranteed. Please contact us as soon as possible, and we will do our best to assist you.

Your package may be delivered to a mailroom, building doorman, concierge, or even a neighbor who accepted the package in your absence. Please check-in with those individuals first. If you do not have your package 24 hours after your order is marked as delivered by the shipping carrier, please contact holywings.store@hwgroup.id with your order number in the subject line.

No. In order to ship your items as quickly as possible, we start working on your order immediately after it has been confirmed in our system. Due to the quick and streamlined nature of this process, we are typically unable to make changes to orders after it has been confirmed in our system. Please be sure to confirm the shipping address is correct during the checkout process before placing your order.

Currently, we only ship within Indonesia. We hope to expand to international shipping in the future—stay tuned!

Yes, we accept returns for unworn items within 14 days of delivery. Please note that sale items and limited-edition products are final sale and cannot be returned.

To begin a return, please contact our customer service team and include your order number.

If you received a defective or incorrect item, please reach out to us within 7 days of delivery. We will assist you in resolving the issue as quickly as possible.

You can contact us via Whatsapp +62811-9006-8809 or email at holywings.store@hwgroup.id or through the contact form available on our website.

We accept major debit and credit cards, bank transfers, e-wallets, and other secure payment options at checkout.